Refund Policy

Our Commitment to You

At DoxDox IPTV, we uphold the excellence of our IPTV subscription service. This policy explains the situations that may warrant a refund, fostering transparency and fairness for every one of our customers.

Refund Eligibility

You may qualify for either a full or partial refund based on these criteria:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please follow these guidelines:

Connect with our support team using Contact page.
Set the subject as: 'Refund Request'.
Submit your full name, the email linked to your subscription, along with the reason for your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am contacting you to request a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Summarize your concern briefly, like system errors, unauthorized charges, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Review of case by support.
Same day after approval The refund has been initiated back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

You will get an email update at each phase. Response durations might be longer during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds cannot be issued under these circumstances:

You feel displeased with the provided content or channel list.
A slow or unstable internet connection hampers your streaming experience.
You have transgressed our Terms of Service, for example, account sharing.
The geo-blocking problems occurring in your nation are regrettably beyond our influence altogether.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once your request is approved, we will process refunds within three business days. Nonetheless, it might require five to ten business days for the funds to show in your account, based on your bank or payment provider. For status inquiries, please contact support.

Refunds for changes of mind are usually not granted after the initial seven-day period. We advise you to thoroughly explore our features and pose any questions before making a subscription. For more details, check our Refund Policy or reach support.

Subscriptions will renew automatically. If you fail to cancel before your renewal date, please contact us right away. Refunds for renewals are considered on a case-by-case basis. Read more in our Terms.